Refund Policy
At Print Fashion Hub, we are committed to providing you with high-quality clothing, accessories, and home textiles featuring unique and premium prints. Your satisfaction is our top priority, and we strive to ensure a seamless shopping experience. Please review our refund policy below:
1. Eligibility for Refunds
We accept refund requests under the following conditions:
The item received is defective or damaged.
The item received does not match the description or design you ordered.
The wrong item or size was delivered.
To be eligible for a refund, the item must:
Be unused, unwashed, and in its original condition.
Include all original packaging and tags.
Be reported within 14 days of delivery.
2. Non-Refundable Items
Unfortunately, we cannot offer refunds for:
Items that have been worn, washed, or altered.
Customized or personalized products unless they are defective or damaged.
Sale or clearance items.
3. How to Request a Refund
If you meet the eligibility criteria, please follow these steps:
Contact our customer support team at info@printfashionhub.com within 14 days of receiving your order.
Provide your order number, a description of the issue, and photos of the defective or incorrect product.
Our team will review your request and respond within 3 business days .
4. Refund Process
Once your refund is approved, we will process the refund to your original payment method within 5-7 business days .
Shipping fees are non-refundable unless the issue was caused by our error (e.g., wrong or defective item).
5. Exchanges
If you prefer an exchange instead of a refund, we will gladly replace the item depending on stock availability. Please follow the same process outlined above to request an exchange.
6. Return Shipping
If the return is due to our mistake (defective, damaged, or incorrect item), we will cover the return shipping costs.
For all other cases, the customer is responsible for the return shipping fees.
7. Contact Us
If you have any questions or concerns about our refund policy, feel free to reach out to our support team:
Email: info@printfashionhub.com
Thank you for choosing Print Fashion Hub! We appreciate your trust in our high-quality products and look forward to serving you again.